Terms of Service.

By accessing or using onexe.com, or by engaging onexe to deliver professional services, you agree to these Terms of Service (“Terms”). If you do not agree, do not use the site and do not engage us.

If you enter these Terms on behalf of an organisation, you confirm that you have authority to bind that organisation, and “you” in these Terms refers to it.

onexe offers an informational website and professional services, including the design, build, and operation of AI agents, voice systems, and software products for client teams.

The website is free to browse and is provided for general information. It does not by itself create a client relationship with onexe. A client relationship is formed only by a signed engagement letter, master services agreement, or statement of work (each, an “Engagement”) between onexe and the client. Where the terms of an Engagement conflict with these Terms, the Engagement controls for that engagement.

When using the site or any service we provide, you agree not to:

• use it for any unlawful purpose, or in breach of any applicable regulation;
• attempt to probe, scan, or test the vulnerability of our systems, or breach any security or authentication measure;
• introduce malware, viruses, or other harmful code, or attempt to interfere with the normal operation of the site;
• scrape or harvest data at a scale or rate that degrades the site for other users;
• impersonate any person or entity, or misrepresent your affiliation with onexe;
• use the site to infringe any intellectual property, privacy, or other right of a third party;
• reverse-engineer or attempt to extract the source code of any component we provide, except to the extent this restriction is prohibited by law.

We may suspend or terminate access to anyone we reasonably believe is in breach of this section.

Our marks and content. The onexe name, wordmark, logo, and website content (including text, design, typography, and code that is not delivered under an Engagement) are owned by onexe or its licensors and are protected by intellectual property laws. Nothing on the site grants you a licence to use those marks or content except for reasonable, non-commercial use for your own information.

Client deliverables. Where we deliver work under an Engagement, you own the custom code, configurations, and prompts we build specifically for you, on the terms set out in the Engagement and subject to payment in full. We retain ownership of our pre-existing tools, generalised know-how, and any reusable components listed in the Engagement, and grant you a licence to use them as part of the deliverables.

Feedback. If you send us suggestions for improvement, we may use them without obligation. We will not attribute you without consent.

The site itself is free to use. Fees for professional services are set out in the relevant Engagement. Unless otherwise stated in the Engagement, invoices are payable within thirty days of the invoice date, in the currency stated, and exclude any applicable taxes, which are the client's responsibility.

Late payments may accrue interest at the maximum rate permitted by applicable law, and may entitle us to suspend services until the account is brought current. We will give reasonable notice before suspending.

Each party may receive information from the other that is marked confidential or would reasonably be understood to be confidential given its nature. The receiving party will use that information only to perform its obligations, will protect it with at least reasonable care, and will not disclose it to any third party except to advisors or subprocessors under equivalent obligations.

Confidentiality does not apply to information that is public through no fault of the receiving party, was already known without a duty of confidence, is independently developed, or is required to be disclosed by law (in which case the receiving party will give prompt notice where legally permitted).

Our handling of personal data is described in the Privacy Policy. Where we process personal data on behalf of a client in the course of an Engagement, the Engagement includes a data processing agreement that sets out the subject matter, duration, nature, purpose, data categories, data subjects, and rights and obligations of each party as required by applicable data protection law.

Our services depend on third-party platforms and model providers, including but not limited to cloud infrastructure, analytics, CRM, messaging, and foundation model providers. Those services are governed by their own terms and privacy practices. We select our subprocessors carefully and contract with them on terms that support our obligations to you, but we are not responsible for outages, changes, or breaches originating with those providers beyond our contractual commitments.

If a third-party service materially changes in a way that prevents us from delivering the Engagement as agreed, we will tell you promptly and propose an alternative.

We warrant that services delivered under an Engagement will be performed with reasonable skill and care and in accordance with the Engagement.

Except for that warranty and any warranties that cannot be excluded under applicable law, the website and any content made available through it are provided “as is” and “as available”, without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, availability, or accuracy.

AI systems can produce inaccurate or unexpected outputs. Nothing on the site or produced by an agent we build is a substitute for professional legal, medical, financial, or other regulated advice. Clients are responsible for reviewing outputs and operating the systems we build in line with the runbook we deliver.

To the fullest extent permitted by law, neither party is liable for indirect, incidental, consequential, special, punitive, or exemplary damages, or for loss of profits, revenue, goodwill, or data, arising out of or relating to these Terms or any Engagement, even if advised of the possibility.

Each party's total aggregate liability arising out of or relating to these Terms or any Engagement, whether in contract, tort, or otherwise, is capped at the greater of the fees paid or payable to onexe under the relevant Engagement in the twelve months preceding the event giving rise to the claim, or, where no Engagement exists, one thousand pounds sterling.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

You agree to indemnify and hold onexe harmless from any claim, loss, or expense (including reasonable legal fees) arising from your breach of the Acceptable Use section, your infringement of a third party's rights through materials you provide to us, or your use of a deliverable in a manner contrary to the Engagement and the runbook we deliver with it.

We agree to defend you against any third-party claim that a deliverable we build for you under an Engagement infringes that third party's intellectual property rights, and to pay damages finally awarded against you in that claim, subject to the conditions set out in the Engagement (including prompt notice, sole control of defence, and your reasonable cooperation).

You may stop using the site at any time. We may suspend or terminate access if you breach these Terms or if we reasonably believe doing so is necessary to protect onexe, its clients, or the public.

Termination of an Engagement is governed by the Engagement. Sections that by their nature should survive termination — including Intellectual Property, Confidentiality, Warranties and Disclaimers, Limitation of Liability, Indemnity, and Governing Law — survive.

These Terms are governed by the laws of England and Wales, without regard to conflict-of-law principles. The parties submit to the exclusive jurisdiction of the courts of England and Wales for any dispute arising out of or relating to these Terms, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

If you are a consumer resident in the European Union or the United Kingdom, you retain the benefit of any mandatory consumer-protection provisions of the law of the country where you live.

We may update these Terms from time to time. When we do, we update the effective date at the top of the page. Material changes that affect your rights will be highlighted on the site before they take effect. Continued use of the site after an update means you accept the revised Terms. Changes do not modify the terms of a signed Engagement except by written amendment.

Questions about these Terms can be addressed to legal@onexe.com. General enquiries, hello@onexe.com.