An AI worker for your managed service provider.
Picks up every support call, triages the ticket, dispatches the engineer, drafts the client update, emails you the day. Your engineers stay on tools.
Setup + monthly · or monthly only · cancel anytime
← Drag or swipe →
Wanna hear it?
Press play. Pretend you're an MD calling about a mail server outage.
That's the real AI agent we'd build for your agency. Same voice, your script, your listings.
What it does
Six things, working for you all day.
Support call
Cape Imports · +27 21 555 7733
Onexe answers & captures the brief
Company, caller, system, severity, business impact.
Sat 11 May
P1 dispatch — Cape Imports, mail outage
10:00 – 10:30
P1 ticket #CI-2641 — Cape Imports mail server
SentP1 ticket opened. Engineer Daniel dialling in now. Status update every 15 min until resolved.
Reminder + follow-up
- Within 15 minCallOn-call engineer dialled into client
- Every 15 minWhatsAppStatus update to client lead
- On resolveEmailResolution brief + root-cause draft
- Day 2EmailPost-incident review + uptime credit (if SLA breached)
Ticket resolved
Service restored · client briefed · PSA updated.
One ringing phone. Six tasks done. While your engineers are restoring an Exchange server.
How we build your AI worker
Your AI agent learns your business first.
Before the AI agent answers a single call, it knows your agents, your areas, your pricing, your scripts. Three steps, one week.
We build the AI agent's brain.
Your agents, areas, pricing, scripts and escalation rules — all wired into its playbook. Built from your existing call patterns and house style.
You hear it, tweak it.
Sample calls, transcripts, edge cases. You tell us what to change — wording, what it quotes, what it routes to you. We iterate until it sounds like your business.
Nothing goes live without your sign-off.
Final scripts, calendar wiring and routing — all approved by you before the AI agent answers a single real call.
And plugs into your existing tools
We build a custom integration for whatever else you use.
Not generic AI. Your AI.
Pick your voice
Your AI agent. Your voice.
Female or male, English or Afrikaans, calm or quick. Tap any voice to hear a real sample.
Zara
The default brand voice. Warm, professional, no nonsense — built for SA agencies.
Samples are pre-recorded. Final voice picked together during onboarding — same accent, same tone, all yours.
Setup + monthly · or monthly only
Everything included.
- An AI worker that picks up every call, 24/7
- Company / caller / system / severity / impact triage
- Ticket creation in your existing PSA (Connectwise, Halo, Autotask)
- P1 routing to on-call engineer in under 60 seconds
- Automated client status updates and contract-renewal nudges
- A daily email digest for the service desk lead
- Plugs into your existing site, PSA and WhatsApp number
- Cancel anytime. No contracts.
Optional add-on
We'll quote on the line, in plain English.
What we move for MSPs
Built to win back every P1 ticket.
Projections for a mid-size SA MSP (200–800 seats under management), based on industry call-volume and Tier-1 triage benchmarks. Live client data lands May 2026.
Performance promise
30 days to prove it.
Day one we measure your missed calls. Day thirty we show what we caught. If the numbers don't move, you don't pay month two.
We baseline your missed calls in week one.
Call volume, miss rate, response times — captured before we change a thing.
Day 30, the dashboard shows what we caught.
Every call answered, every viewing booked, every mandate recovered — in plain numbers.
No movement? Month two is on us.
We keep working at no cost until the numbers shift. No catch, no contracts.
Who's behind this
Two builders.Solving a problem.
We're David and Richard. We've spent years building software and watching businesses lose work to a ringing phone. We don't build clever demos — we build the worker we wished those businesses had.
Book a call. Tell us where it hurts. We'll do the math with you.